Tap-to-Enter
In ProgressEnable contactless ticket validation using Apple Wallet and Google Wallet passes via NFC (VAS HWD). Customers taps their phone at supported hardware → App decodes instantly → No need for QR scanning with a OK/NOK
Hardware
Scanning, redeeming, and allowing access on physical touch points
Tap-to-Pay iOS
PlannedPart of our SoftPOS initiative, this is tap to pay on iOS
Terminal App
Terminal Accessibility UX Update
In ProgressEnhance kiosk & terminal accessibility with ongoing alignment to the Equal Treatment Directive, the Americans with Disabilities Act (ADA), and modern accessibility best practices.
Waivers on Terminal & Kiosk
In ProgressWaivers adds a dedicated flow across Terminal and Kiosk to manage required waivers, track completion status, and guide customers through signing, improving clarity, reducing queues, and supporting smoother group handling.
Terminal Redesign
In ProgressTerminal Redesign is focused on refreshing the Terminal experience across all key user flows and modes. The project will modernize UI components, improve consistency, and create a clearer, more intuitive interface.
Kiosk 3.0 MVP
In ProgressKiosk 3.0 MVP will expand the completed PoC into a usable customer-facing kiosk journey. We are finalising scope now and plan to start development next week, focusing on purchase flow, checkout, ticket delivery, printing, and accessibility.
Access Control Redesign
BacklogImproving the UX/UI on turnstiles and general access control
Retail Sales Redesign
BacklogReinventing the Retail Redesign
Custom Retail Extras (Flexible extras)
CompletedLet guests enter a custom amount for selected extras such as donations or gratuity across Checkout and Terminal, with consistent selection, validation, totals and receipts.
Kiosk 3.0 PoC
CompletedThe aim of the project is to migrate Kiosk to new technology and pursuit seamless ticketing experience
Drop-offs
CompletedAllow users to book transfers to predefined drop-off points.
Checkout Widget V3 (Live - Currently in Production)
Accessibility in Checkout
In ProgressEnhance accessibility across Checkout while supporting customizable client experiences and ongoing alignment with accessibility best practices.
Custom Retail Extras (Flexible extras)
CompletedLet guests enter a custom amount for selected extras such as donations or gratuity across Checkout and Terminal, with consistent selection, validation, totals and receipts.
Drop-offs
CompletedAllow users to book transfers to predefined drop-off points.
Accessibility Standards
Enhance accessibility across Ventrata’s customer-facing products, including Checkout, Manage My Booking, and Terminal UIs, with ongoing alignment to WCAG 2.2 AA standards, ADA expectations, and applicable national accessibility laws and regulations.
Terminal Accessibility UX Update
In ProgressEnhance kiosk & terminal accessibility with ongoing alignment to the Equal Treatment Directive, the Americans with Disabilities Act (ADA), and modern accessibility best practices.
Accessibility in Manage my Booking
In ProgressEnhance accessibility within Manage My Booking while supporting customizable client experiences and ongoing alignment with accessibility best practices.
Accessibility in Checkout
In ProgressEnhance accessibility across Checkout while supporting customizable client experiences and ongoing alignment with accessibility best practices.
Accessibility in CMS
In ProgressEnhance accessibility across the CMS while supporting customizable client experiences and ongoing alignment with accessibility best practices.
Dashboard
Backoffice dashboard acting as the main source of truth and where all configuration and system control belongs. This initiative houses all projects that belong to the dashboard.
NF525 Compliance
In ProgressNF525 compliance is a French regulation that mandates cash register software and systems used by businesses (subject to VAT and selling to non-professionals) must meet strict requirements to prevent fraudulent modification of sales data.
Transactional Emails 2.0
PlannedA complete redesign of Ventrata’s transactional emails with improved customization and a more modern, customer-friendly experience.
Weight Management
CompletedCollect guest weight per ticket and automatically enforce aircraft weight capacity limits during booking to support safer and more accurate flight operations.
Memberships
A core platform capability allowing operators to create, manage, and sell memberships with configurable benefits, validity periods, pricing models, renewals, and member entitlements across ticketing and access control.
Manage My Membership
In ProgressEnable self-service membership management within the MMB portal. Members can view active subscriptions, and handle renewals, upgrades or cancellations directly, reducing manual support overhead.
Manage My Booking
Self-service portal for customers to view and manage bookings, memberships and contact details without operator intervention.
Waivers in MMB
In ProgressEnable self-service waiver signing within the Manage My Booking (MMB) portal. Guests can view, sign, and manage required documents directly from their booking confirmation page and MMB, streamlining check-in and automating document collection.
Manage My Membership
In ProgressEnable self-service membership management within the MMB portal. Members can view active subscriptions, and handle renewals, upgrades or cancellations directly, reducing manual support overhead.
Accessibility in Manage my Booking
In ProgressEnhance accessibility within Manage My Booking while supporting customizable client experiences and ongoing alignment with accessibility best practices.
Up-sells in MMB
In ProgressAllow users to buy products which are offered INSTEAD OF another product.
Cross-sells in MMB
PlannedOption to offer customers other products IN ADDITION to the one they already selected.
Extras in MMB
BacklogAllow users to add extras in MMB
CMS (Web Builder)
Additional Media Support in CMS (Video, PDFs, …)
In ProgressCMS media support is being split into clear video and PDF/file workstreams, with separate solutions for embedded content and downloadable files.
Accessibility in CMS
In ProgressEnhance accessibility across the CMS while supporting customizable client experiences and ongoing alignment with accessibility best practices.
Allow For New Editable Pages within the Editor
In ProgressStarting with the initial release, you will be able to also edit Product Pages (pages of specific products), and Articles.
UI Improvements
In ProgressRefine the CMS editor interface to make common editing tasks clearer, more consistent, and easier to use.
Transfer More Settings From the Dashboard to the CMS
PlannedMove relevant website and presentation settings from the Dashboard into the CMS so more page and site configuration can be managed in one place.
Calendar First in CMS
PlannedAdd an option to start the flow of booking tickets with a date, instead of a product.
AI Agent in the Editor
PlannedAdd AI assistance directly into the CMS editor so users can build websites, create and edit pages, and refine content faster without leaving the editor.
Menu + Footer + Header Editing
CompletedEnable users to edit shared site structure elements like the header, footer, and navigation directly in the CMS editor.
Reseller Agents in CMS
Designed for external agents and resellers, this version focuses on a streamlined, standalone sales flow. It will be embedded into the CMS.
Reseller Agents MVP
In ProgressDesigned for external agents and resellers, this version focuses on a streamlined, standalone sales flow. It will be embedded into the CMS.
Reseller Agents in CMS v1 & v2
PlannedExpand reseller agent capabilities through a two-phase rollout. This update introduces comprehensive invoice management and enables all supported settlement methods.
Data Analytics
Product Analytics (PostHog)
In ProgressOther
Customer-facing boarding signage screen
CompletedReusable TV signage for operators to display live boarding status and guest readiness across departures.